Account and Data Deletion

How to request

1. Tap Write a deletion request email or send an email directly to leetanbori@gmail.com.
2. Use the subject OurCat Note account and data deletion request, and tell us the email and sign-in method you used and whether you want the whole account or only specific data deleted.
3. We confirm with minimal information that you are the account holder or an authorized representative, explain the scope and any exceptions, and reply with the result.

Do not include passwords, one-time verification codes, national ID numbers, or photos of ID cards in your email. Opening your email app does not submit a request; the email must actually be sent.

What is deleted and what may remain

Depending on the scope of your request, we delete your personal account, personal space, photos, and care records. In a shared space, other caregivers' cats, to-dos, and schedules may remain, while your care and completion records and assignee links are cleaned up. If ownership of a shared space needs to be resolved, we will let you know separately.

Legitimate exceptions, such as transaction records that must be kept by law and the minimum identifying information needed to prevent deleted data from reappearing from older devices, may be stored separately. We will explain the reason and scope of any retention when we process your request. We cannot automatically delete backups exported or copies saved by other people.

You can also request it in the app

You can request account deletion from the Account / Shared care menu in the app settings. Removing the app, signing out, or turning off notifications is different from deleting your online account. See the Privacy Policy for details.